Welcome to the Terms & Conditions of Flower Delivery Wimbledon. These Terms set out the basis upon which we supply flowers and related products via our online flower delivery service within Wimbledon and the surrounding areas. Please ensure you read these Terms in full prior to placing an order, as your use of our services indicates your agreement to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from making use of our website and services.
For the purposes of these Terms & Conditions:
These Terms & Conditions apply to all flower and gift orders placed by customers through the Flower Delivery Wimbledon website. The Terms relate exclusively to online purchases and apply to customers in Wimbledon and the surrounding areas. By placing an order, you confirm that you are at least 18 years old, are legally capable of entering into binding contracts, and are resident in the United Kingdom.
3.1 Placing an Order
Orders are placed using the online platform by selecting the desired flower products and providing the essential delivery details. Once you proceed to checkout, you will have the opportunity to review and amend your order before final submission. On submission, you will receive an on-screen confirmation, and an email confirming your order details (where applicable).
3.2 Acceptance of Orders
All orders are subject to acceptance and availability. An order confirmation email signals our acceptance of your order; however, we reserve the right to refuse or cancel any order at our discretion prior to dispatch. Should your order not be accepted, or if an item is unavailable, you will be informed and refunded in full.
3.3 Delivery Area
We deliver throughout Wimbledon and selected neighbouring areas. It is your responsibility to check that your requested delivery address is within our delivery radius. Orders placed outside our covered areas may be cancelled and refunded.
4.1 Accepted Payment Methods
Payment must be made in advance via the methods displayed and accepted by our online checkout (e.g. credit card, debit card, or other approved electronic payment methods). Your order will not be processed or dispatched until payment in full has been received.
4.2 Pricing and VAT
All prices listed on the Website are in Pounds Sterling and inclusive of VAT (where applicable). Delivery charges, if any, are clearly displayed during the checkout process prior to you completing your order.
4.3 Payment Security
We make use of reputable third-party payment gateways to process all transactions. We do not store or retain any of your financial information. All cardholder and payment data is secured using industry-standard encryption technology.
5.1 Right to Cancel
You may cancel or amend an order provided notice is given prior to the order being processed and dispatched. As flowers are perishable goods, cancellations after dispatch or within a short timeframe before delivery (typically less than 24 hours) may not be possible. Please contact us as soon as possible if you wish to cancel or change an order.
5.2 Refund Policy
If you cancel your order before it has been processed and dispatched, a full refund will be given. If cancellation occurs after dispatch or if the flowers have already been prepared for delivery, a refund may not be available. Each refund request will be assessed individually, but perishable, bespoke or personalised items are exempt from statutory cancellation rights.
5.3 Returns and Exchanges
Due to the perishable nature of flower products, returns are not ordinarily accepted. If you believe your order has not met expectations due to damage or poor quality on delivery, please contact us within 24 hours of receipt. We may require photo evidence, and if your complaint is upheld, we will offer an appropriate replacement or a refund as deemed suitable by us.
6.1 Delivery Times
We endeavour to deliver all orders within the requested timeframes and on the specified date to addresses in Wimbledon and the surrounding areas. Whilst we strive to meet all delivery deadlines, delivery times cannot be guaranteed due to factors beyond our control (traffic, weather, etc.).
6.2 Unattended Deliveries
If the recipient is not home, our driver may leave the flowers with a neighbour, at the doorstep, or in a safe place as per your delivery instructions. We will make reasonable efforts to ensure safe and successful delivery, but cannot be held responsible if flowers deteriorate or are lost after delivery at the specified location.
All floral arrangements are subject to availability. Where certain flowers or products are unavailable due to seasonal variations or supply issues, we reserve the right to substitute with items of equal value and similar appearance. Every effort will be made to maintain the style, theme, and colour scheme of the chosen arrangement.
As a customer using Flower Delivery Wimbledon, you confirm that all information provided to us (including recipient details, delivery addresses, and payment information) is complete and accurate. You are responsible for ensuring that orders are placed in good time and for specifying any particular delivery instructions on your order. We cannot be held liable for failed or delayed deliveries due to incorrect or incomplete information provided by you.
9.1 Our Liability
We warrant that goods supplied will correspond, as closely as reasonably possible, to the descriptions and images displayed on the Website and that they will be delivered to a high standard. However, as nature dictates variations, and substitutions may be made, we do not warrant absolute reproduction.
9.2 Limitations
To the maximum extent permitted by applicable law, our liability for any claim arising in connection with the supply of goods and services is strictly limited to the value of the item(s) in question. We cannot accept liability for loss of profits, business, goodwill, or any indirect losses arising from the use of our service.
9.3 Force Majeure
We are not liable for failure or delay in complying with our obligations under these Terms where such failure or delay results from any event or circumstance outside our reasonable control, including but not limited to, natural disasters, pandemics, severe weather, strikes, or problems with suppliers.
All content and materials on the Flower Delivery Wimbledon website, including but not limited to images, product designs, logos, and text, are the property of Flower Delivery Wimbledon or used under licence. No content may be copied, reproduced, or used for any commercial purpose without express written permission from us.
We are committed to handling your personal information in accordance with UK data protection legislation. Information provided by you is used solely for the purpose of fulfilling your order, handling queries, and improving our services.
These Terms & Conditions shall be governed and construed exclusively in accordance with the laws of England and Wales. Any disputes relating to these Terms or your use of the Flower Delivery Wimbledon service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions at any time without advance notice. The latest version will be available on our website, and continued use of our service constitutes acceptance of revised terms.
If any provision of these Terms & Conditions is found by any court or competent authority to be invalid or unenforceable, this will not affect the other provisions, which shall remain in effect.
These Terms & Conditions constitute the entire agreement between you and Flower Delivery Wimbledon in relation to your use of the website and our online flower delivery in Wimbledon and surrounding areas, replacing all previous understandings or agreements, whether written or oral.
If you have any questions, concerns, or complaints relating to these Terms & Conditions or any order placed with Flower Delivery Wimbledon, please contact our customer services team via the contact methods listed on our website. We welcome your feedback and strive to provide answers and resolutions in a timely manner.
Note: These Terms & Conditions apply to all customers making use of our online flower delivery service in Wimbledon and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wimbledon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wimbledon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
