At Flower Delivery Wimbledon, we believe every customer deserves a beautiful, fresh bouquet. As a trusted local Wimbledon florist, we are proud to serve both households and businesses across the area, ensuring every order arrives in peak condition. Our commitment to quality underpins everything we do, and we back all orders with our Fresh Flowers Guarantee in Wimbledon.
While we make every effort to package flowers securely, we understand that transit can occasionally cause unforeseen issues. If your flowers arrive damaged or in poor condition, please notify us as soon as possible after delivery. To help us resolve the issue quickly, please retain the original packaging and be prepared to provide photographs of the arrangement and its packaging.
Reports of damage must be made within 48 hours of receipt. This allows us to assess the situation and take action swiftly, helping us maintain the highest standards of fresh flower delivery in Wimbledon.
All flowers from Flower Delivery Wimbledon are guaranteed to remain fresh for a minimum of 5 days from delivery, provided they are cared for according to our care instructions. If your blooms wilt, droop, or fail to open properly within this period, please get in touch. Our team will ask for details about the issue, and in some cases, ask for photographs to verify any concerns related to freshness. We take your satisfaction seriously and strive to address all freshness concerns promptly and efficiently.
Your satisfaction is our highest priority. If your flowers are damaged on arrival or do not meet our Fresh Flowers Guarantee, we offer you the choice between a full refund or a replacement arrangement at the next available delivery slot. We assess refund or replacement requests on a case-by-case basis, with a focus on fairness and customer care. Where possible, we will always seek to rectify a problem before issuing a refund, as our ultimate aim is to provide you with beautiful flowers.
In the case of a refund, payment will be returned via the original payment method within the standard processing times set by your bank or card provider. For replacement bouquets, we’ll arrange a new delivery date at your convenience.
If you are dissatisfied with any aspect of your order or our service, we want to hear from you. Our team is committed to putting things right. To lodge a complaint, please contact us with your order details and an outline of your concern. If applicable, please include photographs to help us resolve the issue accurately. We aim to acknowledge all complaints within one working day and to resolve them as swiftly as possible, usually within three working days.
Our customer satisfaction is at the heart of our business. As a local Wimbledon florist, we rely on trust and word-of-mouth, and welcome every opportunity to improve. Your feedback helps Flower Delivery Wimbledon continue to provide the best flower delivery experience for neighbours and local businesses alike.
We take great pride in being a trusted name in fresh flower delivery throughout Wimbledon. Whether you are treating yourself, surprising a loved one, or delighting clients and colleagues at a local business, you can rely on us for quality, care, and exceptional service every time. Thank you for choosing your neighbourhood florist.
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